all sales are final. no refunds, returns, or exchanges of an item. no refund on pre order culture garage is not responsible for any lost. or stolen packages. any issues that occur during the shipping process must be taken to the shipping courier that we used to ship your package for compensation. if you input the wrong shipping information upon checking out on our website and the item is returned to us, please send us an email to let us know that this has occurred and we will gladly reship the order to your proper address at no additional cost to you. in the event that you have received the wrong order, the wrong size, a damaged product, or any other item issues… we will gladly replace the product / order.